Refund & Cancellation Policy
Clear rules for purchases, payment problems and cancellations.
Operated by Softglimmer Services. Effective 6 October 2026.
Before you purchase
Review your selected package, included features, limits, billing period and total price before paying. Provider approvals and your own connection credentials may still be needed. Ask support if a required feature is unclear.
Paid packages
Package fees are normally non-refundable once access is activated. We do not normally refund unused days, unused features, a change of mind, or provider charges already incurred. This does not limit refunds or other rights required by applicable law.
When a refund may be approved
We review verified duplicate charges, unauthorized charges, paid access that was not delivered, and a material service failure that we cannot reasonably resolve. If the issue affects only part of the paid period, an appropriate partial refund may be offered. Each request is investigated using the payment and service records.
How to request a refund
Email info@softglimmer.com from your registered address with your workspace name, payment reference, payment date, amount and reason. Report a duplicate charge or delivery issue within seven days where possible so we can investigate promptly. This reporting target does not remove rights provided by law. Do not include card details, passwords or a UPI PIN.
Review and refund timing
We aim to acknowledge a request within two business days. We may need more information or a provider investigation before deciding. If approved, the refund is sent to the original payment method. Allow 5–10 business days after approval for processing and bank credit; your bank or payment provider may take longer. We will share the refund reference when available.
Cancellation
You may stop using the service or ask support to cancel your package. Cancellation takes effect at the end of the paid period unless you ask for immediate closure. The current checkout is prepaid: we do not automatically debit your account for renewal. A new payment is needed to renew. Cancellation does not normally refund the remaining paid period.
Failed or pending payments
If money is deducted but access is not activated, check payment status or contact support before paying again. Failed payment reversals are handled by the payment provider and bank. A pending payment is not treated as successful until verified.
Ranchi, Jharkhand, India
info@softglimmer.com · +91 62045 76649